Superjahz Technologies (Pty) Ltd, trading as Superjahz Technologies (“Superjahz Technologies”, “we”, “us” or “our”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, process, store, share and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or interact with us through any of our online or business channels.
By using our website, purchasing from us, or communicating with us, you agree to the terms of this Privacy Policy.
2. Scope
This Privacy Policy applies to all customers, website visitors, account holders, suppliers, service providers, business contacts and any other persons whose personal information we may process.
This Policy applies to personal information collected through:
our website;
Shopify checkout and customer accounts;
email communication;
telephone or WhatsApp communication;
contact forms;
order enquiries;
quote requests;
delivery and courier processes;
payment and checkout processes;
social media or online advertising interactions; and
any other communication channel used to interact with Superjahz Technologies.
3. What Personal Information We Collect
Personal information means information that identifies you or can reasonably be linked to you.
The personal information we may collect includes:
name and surname;
email address;
phone number;
billing address;
delivery address;
company name, where applicable;
order details;
product enquiry details;
payment-related information;
customer account information;
communication history with us;
return, refund or warranty request details;
IP address;
browser and device information;
website usage data;
marketing preferences; and
any other information you voluntarily provide to us.
We do not intentionally collect more personal information than is necessary for the purpose for which it is required.
4. Information We Do Not Store
We do not store your full bank card details on our own systems.
Payments made through our website are processed by third-party payment providers. These providers process payment information according to their own security standards and privacy policies.
You should never send your card details to us by email, WhatsApp, social media or contact form.
5. When We Collect Your Personal Information
We may collect your personal information when you:
visit or browse our website;
create an account;
place an order;
complete checkout;
request a quote;
contact us for product support;
submit a contact form;
send us an email;
call or message us;
request a return, refund or warranty claim;
subscribe to marketing communication;
interact with our advertisements or social media pages;
participate in any promotion, offer or campaign; or
otherwise provide your information to us.
We may also receive limited personal information from trusted service providers where necessary to process orders, payments, deliveries, analytics, fraud prevention or customer communication.
6. Why We Process Your Personal Information
We process your personal information for legitimate business, contractual, legal and customer service purposes.
This includes:
processing and fulfilling your orders;
arranging delivery or collection;
communicating with you about your order;
providing customer service and product support;
responding to enquiries and quote requests;
managing returns, refunds and warranty claims;
verifying payments;
detecting and preventing fraud;
creating and managing customer accounts;
improving our website and customer experience;
sending marketing communication where allowed by law or where you have consented;
complying with tax, accounting, legal and regulatory obligations;
protecting our website, systems, business and customers; and
managing our internal records and business operations.
We will not use your personal information for purposes unrelated to the reason it was collected, unless permitted or required by law.
7. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies.
Cookies are small files stored on your device when you visit a website. They help the website function properly and improve your browsing experience.
We may use cookies to:
keep products in your cart;
enable checkout functionality;
remember website preferences;
understand website traffic and usage;
improve website performance;
analyse product interest and customer behaviour;
support marketing and advertising activities; and
improve your online shopping experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart and checkout functionality.
8. Third-Party Services
We use trusted third-party platforms and service providers to operate our ecommerce store and business.
These may include:
Shopify, which powers our online store;
payment providers used at checkout;
courier and delivery companies;
email and communication providers;
website analytics tools;
marketing and advertising platforms;
IT, hosting and security service providers;
accounting, legal or compliance service providers; and
suppliers or distributors where necessary to fulfil or support an order.
These third parties may process personal information only where necessary to provide their services to us or to you.
We do not sell your personal information.
9. When We May Share Your Personal Information
We may share your personal information where necessary for the purpose it was collected.
This may include sharing information with:
courier companies to deliver your order;
payment processors to complete transactions;
Shopify and related ecommerce service providers;
suppliers or distributors where product fulfilment or warranty support requires it;
email and communication providers;
IT and website service providers;
accounting, legal, audit or compliance advisers;
regulatory authorities, where required by law;
law enforcement, where legally required or necessary to prevent fraud or unlawful activity.
Where we share your personal information with third parties, we take reasonable steps to ensure that they process it responsibly and securely.
10. Marketing Communication
We may send you marketing communication if:
you subscribed to receive it;
you consented to receive marketing communication;
you are an existing customer and the communication relates to similar products or services; or
we are otherwise legally permitted to do so.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We will not knowingly send marketing communication to you where you have opted out.
11. Cross-Border Processing
Some of our service providers, platforms or systems may store or process information outside South Africa.
Where this happens, we take reasonable steps to ensure that your personal information is treated securely and in line with applicable privacy laws.
This may apply to cloud-based platforms, ecommerce systems, email providers, analytics tools and payment-related services.
12. Accuracy of Personal Information
We take reasonable steps to keep your personal information accurate, complete and up to date where necessary.
You are responsible for ensuring that the information you provide to us is accurate, especially your:
email address;
phone number;
billing address;
delivery address; and
order details.
If your personal information changes, you should update your customer account or contact us.
13. Storage, Retention and Deletion
We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless we are required or permitted by law to keep it for longer.
We may retain information for:
order history;
customer service records;
delivery records;
returns and warranty support;
accounting and tax purposes;
fraud prevention;
legal compliance;
dispute resolution; and
business recordkeeping.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
14. Security of Personal Information
We take reasonable technical and organisational measures to protect your personal information against:
loss;
misuse;
unauthorised access;
unauthorised disclosure;
alteration;
destruction; and
unlawful processing.
These measures may include secure ecommerce systems, SSL encryption, password protection, access controls, secure payment processing and restricted access to personal information.
No online system is completely risk-free, but we take reasonable steps to protect your information.
15. Your Privacy Rights
Subject to applicable law, you may have the right to:
ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate or outdated personal information;
request deletion of your personal information, where legally permitted;
object to certain processing of your personal information;
restrict or limit certain processing;
withdraw consent, where processing is based on consent;
We may request proof of identity before processing certain privacy-related requests.
Please note that these rights are not absolute. We may refuse a request where we are legally entitled or required to do so, for example where information must be retained for tax, legal, fraud prevention, order fulfilment or dispute-related purposes.
16. Children’s Privacy
Our website is intended for use by persons who are 18 years or older.
If a person under the age of 18 uses our website or places an order, they should do so with the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
17. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content, security or policies of third-party websites. You should review the privacy policies of any third-party websites before providing personal information to them.
18. Data Breaches
If we become aware that your personal information has been accessed or acquired by an unauthorised person, we will take reasonable steps to assess the incident and, where legally required, notify the relevant regulator and affected persons.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations or privacy practices.
The latest version of this Privacy Policy will be available on our website.
Your continued use of our website after changes have been posted means that you accept the updated Privacy Policy.
20. Complaints and Contact Details
If you have any questions, concerns or complaints about this Privacy Policy or how we process your personal information, you may contact us at:
